CUSTOMER SURVEY

Which banking services do you use? (Check all that apply.)

Telephone Banking Internet Banking
Debit/ ATM card Direct Deposit
Checking Account ATM Machine
Savings Account Loans
Drive-Thru Wire Transfer
Safe Deposit Box Online Bill Pay

  Please complete the survey by checking the box that best represents your opinion of our bank’s current performance. Strongly Agree Agree Uncertain Disagree Strongly Disagree
1 The bank’s hours are convenient for me.
2 When I call the bank, it is easy to reach the person or department I am trying to contact.
3 The bank’s fees and service charges are fair and competitive.
4 The bank provides competitive interest rates.
5 The employees listen to me and offer solutions based on my needs.
6 Employees manage my accounts accurately.
7 My financial transactions and information are secure and confidential.
8 Employees are friendly and smile when greeting me.
9 I was satisfied with my last banking transaction.
10  I would recommend First National Bank to a friend or family member.
11 How long have you banked with us?
12 Which category best describes your age?

Why did you choose First National Bank?

Please list any additional services or products FNB can provide for you:

We will appreciate any suggestions or comments you have regarding our customer service.

(OPTIONAL)

Name

Address

Email

Phone
 
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